Franchise Management

Training is key to ensuring adherence to the franchise model. Franchisees are said to have a greater incentive than direct employees to operate their business successfully because they have a direct stake in the start up of the franchised business and the tangible assets that wear the brand name.

With proper training, the need of franchisors to closely scrutinize the day to day operations of franchisees (compared to directly-owned outlets) is significantly reduced.

However, key to the success of any franchise model is the assurance that all franchisees are following the ‘business model’ and standards are met to the same consistency across the franchise network.

Franchisee Training

Franchisors often offer franchisees training. Training is not always free for franchisees, it is sometimes supported through the traditional franchise fee that the franchisor collects and tailored to the business that is being started.

When training fees and travel expenses, etc. are required beyond the initial franchise fee, these fees are deductible as part of the start-up expenses of the business. It is also common for the franchisor to charge for ongoing training requirements and documentation to ensure that standards are maintained.

A franchise-focused learning management system (LMS) is the logical solution to help franchisees with both initial and ongoing training.

An LMS has the advantage of 24x7 global access, and can be made available either free of charge or charged through various online e-commerce models.

The Enterprise Knowledge Platform (EKP) enables organizations to maintain consistency and quality of training across all channels – internal staff, partners, suppliers, distributors and customers – extending the benefits to the whole value chain.

Key Features of NetDimensions’ EKP Franchise Solution

• Collect franchise fees and other training fees online.
• Performing audits of Franchisee to ensure compliance with quality standards and adherence to the Franchisor Business Model.
• Ensure best practice and knowledge sharing across Franchise Network.
• Placing manuals and other important documents in electronic format with-out making them downloadable or printable to protect Franchisor Intellectual Rights.
• Reduce Cost of information distribution.
• Ability for Franchisee Managers to pay for training on behalf of their employees.
• Comprehensive news system that targets news to Franchisee
• Available in 30 languages
• Ability to be branded to meet Master Franchise requirements
• Enterprise wide reporting for Franchisor and Master Franchisees to report on training certifications.
  

Contact us today and we will show you how our solutions can support and enhance your franchise network management programs.